Systems Analyst 2

| 2025-04-23 13:25:09

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Summary:

Join our team as a Systems Analyst to support the Texas Education Agency by managing and maintaining server infrastructure. This 100% remote role focuses on configuring and optimizing Windows and Linux servers, troubleshooting system issues, ensuring security compliance, and supporting Microsoft Teams Calling. The ideal candidate has at least 7 years of experience in server administration, with strong analytical skills to monitor performance and interpret system logs. Familiarity with disaster recovery, documentation practices, and collaboration with IT staff is essential. Experience with DIR and Atos environments and Microsoft technologies like Active Directory and Office 365 is a plus.

DESCRIPTION OF SERVICES

Texas Education Agency requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlined in this document for the Texas Education Agency.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Education Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Education Agency will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Job Summary: The Level 2 Server Administrator will be responsible for maintaining, upgrading, and managing our software, hardware, and networks. The contractor will diagnose and resolve problems quickly to ensure that our technology infrastructure runs smoothly and efficiently. The ideal candidate will have a strong background in IT, computer systems engineering, or systems administration.

Key Responsibilities:

Install and configure server hardware and software.

Manage Windows and Linux servers and technology tools.

Monitor system performance to ensure everything runs smoothly and securely.

Troubleshoot issues reported by users or identified through monitoring tools.

Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Maintain security through access controls, backups, firewalls, etc.

Upgrade systems with new releases and models as necessary.

Develop expertise to train staff on new technologies.

Build an internal wiki with technical documentation, manuals, and policies.

Qualifications:

Proven experience as a System Administrator or similar role (minimum of 4 years).

Experience with Microsoft Teams calling

Familiarity with various operating systems (Windows/Linux) platforms.

Resourcefulness and problem-solving aptitude.

The ideal candidate should possess proficiency in server management tools, along with a strong understanding of server OS. Analytical skills are crucial, including the ability to analyze system logs for troubleshooting purposes and the capacity to identify potential issues before they become critical problems. Excellent verbal and written communication skills are required, with the ability to explain complex technical concepts clearly. Strong organizational skills are necessary for managing multiple projects simultaneously, and effective problem-solving abilities under pressure are vital. The candidate must also be able to work collaboratively with other IT staff and departments.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
7	Required	networks physical and logical structures
7	Required	standard concepts, practices, and procedures within a server administration
3	Required	Experience with Linux OS
3	Required	Experience with Windows OS
3	Required	Experience with Microsoft Teams Calling
3	Required	analyze performance metrics and optimize server performance
3	Required	analyze system logs for troubleshooting purposes
3	Preferred	Microsoft Teams Calling

III. TERMS OF SERVICE

Services are expected to start 05/16/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 608 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Education Agency. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 100% Remote, Work Location With-in the United States. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Education Agency will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Education Agency.

V. OTHER SPECIAL REQUIREMENTS

Knowledge and experience in working with DIR and Atos.

The candidate should have in-depth knowledge of Microsoft technologies, including Active Directory, Group Policy, DNS, Exchange Server, and Office 365 administration. Understanding security best practices and implementing security measures like multi-factor authentication (MFA) and encryption, Microsoft Teams calling.